Returns & Exchanges

Master Spa Parts is committed to your satisfaction, offering a 30-day window for returns on most unused spa components and accessories. We strive to provide a seamless exchange process to ensure your hot tub remains in peak operating condition.

Return Process

• 1.
  Request Authorization

  Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our warehouse.

• 2.
  Secure Packaging

  Place the unused item in its original packaging with all manuals and hardware, ensuring the RMA number is clearly marked on the exterior of the box.

• 3.
  Ship the Item

  Send your return via a traceable carrier like UPS or FedEx to our designated returns center; please note that customers are responsible for return shipping costs.

• 4.
  Inspection and Refund

  Once our technicians verify the part's condition, we will process your refund or store credit to your original payment method within 5-7 business days.