Frequently Asked Questions
Everything you need to know about your spa and hot tub maintenance.
How do I know if a replacement part is compatible with my spa model?
You can verify compatibility by checking the part number on your existing component or by searching our database using your spa's serial number and manufacture year.
What is your shipping policy for oversized items like covers or heaters?
Standard parts ship via ground services, while oversized items like spa covers are shipped via specialized freight carriers to ensure they arrive safely and without damage.
What is the return policy for electrical components?
Electrical components, such as circuit boards and pumps, can be returned within 30 days provided they have not been installed and are in their original, unopened packaging.
Do you offer genuine OEM parts or aftermarket alternatives?
We specialize in genuine OEM Master Spa parts to ensure the highest quality and perfect fit, though we also carry high-quality certified aftermarket alternatives for select components.
How long does it typically take to receive my order?
In-stock orders are typically processed within 24 hours. Depending on your location, standard shipping usually takes between 3 to 7 business days.
Can I get technical support for installing my new spa parts?
While we recommend professional installation for complex electrical and plumbing components, we provide detailed product manuals and basic troubleshooting guides on our website.